Privacy Policy
Effective Date: 1/9/2025
Introduction
Duevest ("we", "us", "our") respects your privacy and is committed to protecting the Personal Data you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit https://www.duevest.com or purchase and use any of our digital products, including automated trading strategies for NinjaTrader 8 (collectively, the "Service").
By accessing or using the Service, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
1. Eligibility – Users 18 Years or Older
The Service is intended only for individuals who are at least 18 years old. We do not knowingly collect Personal Data from children under 18. If we learn that we have collected Personal Data from a child under 18, we will delete that information as quickly as possible.
2. Owner and Data Controller
Duevest LLC
Upper Marlboro, MD 20772
United States
Owner contact email: privacy@duevest.com
3. Types of Data Collected
Tracker data (cookies and similar technologies)
Usage Data (log files, IP address, browser type, referral URL, clicks, session statistics, browsing history, page views, time the message was received)
Identifiers & Contact data: first name, last name, name and email address collected during purchase of digital products, phone number, mailing/billing address, country, city, ZIP/Postal code, profession, username
Payment information: last 4 digits of card, card type, expiration, transaction IDs (processed via Stripe — see Section 8)
Device data: unique device identifiers for advertising (e.g., GAID/IDFA), device information
Commercial information: purchase history, number of Users, number of sessions
Trade data: trading symbol, entry price, exit price, quantity, machine ID, entry timestamp, exit timestamp
User-generated content: screenshots, answers to questions, user content and files you upload or generate while using the Service
Data communicated while using the Service (e.g., support requests, live-chat transcripts)
4. Methods and Place of Processing
Methods of processing – We use administrative, technical, and physical security measures to safeguard the Data we hold. Processing is carried out using IT‑enabled tools in accordance with organizational procedures strictly related to the purposes indicated in this Policy.
Place – Data is processed at our operating offices in Maryland (United States) and at any other facilities of the parties involved in processing (e.g., hosting providers, service partners). Depending on your location, Data transfers may involve transferring your Data to a country other than your own.
Retention time – Personal Data is kept for as long as necessary to fulfill the purposes outlined in this Policy and may be retained longer where required by law or based on your consent.
5. Purposes of Processing
We collect and process Personal Data so that we can:
1. Provide and maintain the Service, including licensing and support for NinjaTrader 8 automated trading strategies
2. Process orders and payments (via Stripe)
3. Respond to inquiries and provide customer support
4. Send administrative information, newsletters, and marketing (with your consent where required)
5. Improve, customize, and expand the Service (analytics, product development)
6. Detect, prevent, and address technical issues, fraud, or misuse
7. Comply with legal obligations
8. Generate performance analytics and dashboards based on your trading activity
6. Legal Bases for Processing (GDPR)
Where the GDPR applies, we process Personal Data under one or more of the following legal bases:
Consent (e.g., marketing emails, non‑essential cookies)
Contract (to perform our agreement with you)
Legal obligation
Legitimate interests (e.g., fraud prevention, network security, product improvement)
7. U.S. Privacy Disclosures & State Rights
Residents of certain U.S. states, including California, Virginia, Colorado, Connecticut, Utah, Texas, and others with applicable privacy laws, may have specific rights regarding their personal data. These rights may include:
The right to know what personal information we collect, use, disclose, and sell
The right to access and obtain a copy of your personal data
The right to request deletion of your personal information
The right to correct inaccurate information
The right to opt out of the sale or sharing of personal information
The right to limit the use and disclosure of sensitive personal information
To exercise these rights, you can contact us at privacy@duevest.com. We will verify your identity before fulfilling your request and respond within the timeframe required by law.
We do not discriminate against users for exercising their privacy rights. If you use a Global Privacy Control (GPC) signal, we will honor it in accordance with applicable law.
8. Payment Processing – Stripe
All payments on Duevest are processed through Stripe, a PCI‑DSS compliant payment processor. We do not store complete credit‑card numbers or CVV codes on our servers. Stripe may collect additional information necessary to process or verify payment transactions. For details, please review Stripe’s Privacy Policy.
9. Cookies & Tracking Technologies
We use cookies and similar technologies (collectively, “Trackers”) to enhance user experience, perform analytics, and deliver personalized content or advertisements. You can manage cookie preferences through your browser settings and by using the cookie banner available on our Website.
10. Data Transfers
Where we transfer Personal Data outside your jurisdiction (e.g., to the United States), we rely on appropriate safeguards, such as Standard Contractual Clauses or an adequacy decision, as required by applicable law.
11. Your Privacy Rights
Depending on your location, you may have rights to:
Access and obtain a copy of your Personal Data
Correct inaccuracies in your Data
Request deletion of your Data
Restrict or object to certain processing
Withdraw consent at any time (where consent is the legal basis)
To exercise your rights, please contact us at privacy@duevest.com. We will respond within the timeframe required by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. If changes materially affect your rights, we will provide additional notice (e.g., by email).
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Duevest LLC
Email: privacy@duevest.com
Address: Upper Marlboro, MD 20772